Data Deletion Instructions

1. Remove a connected channel (deleted at once)

A business owner or admin can disconnect a Facebook Page, Instagram, LINE or TikTok account at any time:

• Sign in to Easyrobin and open the business.
• Go to Settings › Channels, open the channel and choose to remove it.
• The page's access token is deleted at once and the channel's data is removed; no new messages are received from it.

2. Delete the whole business (within 30 days)

• The business owner goes to Settings › General and chooses “Delete this business”.
• All data of the business — chats, attachments, customers, files, settings and connected channels — is deleted within 30 days.

3. Remove the app from your Facebook or TikTok account

• Facebook: Settings & privacy › Settings › Business integrations (or Apps and websites) › select Easyrobin › Remove. We then stop receiving data and delete the stored tokens for your pages.
• Instagram: Settings › Website permissions › Apps and websites › Remove.
• TikTok: Settings and privacy › Security › Manage app permissions › Remove.

4. Ask us to delete your data

If you chatted with a business that uses Easyrobin, or you cannot sign in, contact us with the page or account you chatted with and your name on that platform (or the email of your Easyrobin account). We confirm the request and delete the data within 30 days, and tell you when it is done.

• Thunder Solution Co., Ltd.
• 629 Moo 6, Ban Ped, Mueang Khon Kaen, Khon Kaen 40000, Thailand
• Email: [email protected]