Many online shops run more than one LINE OA, for example one per brand, per branch, or for wholesale and retail. The result: admins switch accounts all day, chats slip through, and nobody knows who already answered whom.

The trouble with answering one account at a time

Several screens open, or constant switching in LINE OA Manager
Customers write to several accounts at once, so replies come late or never
Two people answer the same chat, or each thinks the other did
No view of how many chats are waiting in each account

What one inbox changes

With every account in one place, the team sees new chats from all accounts in one list, knows which account each chat came from, and shares the work clearly.

Answer every account from one screen
Assign chats to team members and see who is on each
Tag customers to group them and follow up
Use the same saved replies and chatbot across all accounts

Connect LINE OA to Easyrobin in 3 steps

You copy values from LINE and paste them in. There is no LINE login inside our system.

Turn on the Messaging API in LINE OA Manager for the account
Copy the Channel ID and Channel Secret from Settings › Messaging API and paste them in Easyrobin under Settings › Chat channels › Connect a channel
Easyrobin checks the LINE settings itself and lists only what you still need to set by hand

Repeat for the next account. How many accounts you can connect depends on your plan; see the pricing page.

What else you can do with LINE OA

Set up a rich menu, starting from a ready template
Broadcast to your LINE friends by group and tag
Let a chatbot answer common questions
Answer LINE group chats from the same place

About LINE message quota

Replies sent within LINE's reply window do not use your message quota. Messages you send out yourself use your LINE OA quota, and you can see this month's usage in the app.

In short

If your shop has more than one LINE OA, one inbox means faster replies, no double work and no missed customers. Connecting the first account takes a few minutes.

How to manage several LINE OA accounts in one inbox