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Share chats with your team automatically and know who owns each chat

  • Automatic sharingby name order or fewest cases
  • One owner per chataccept before you reply
  • Whisper to the teamcustomers don't see it
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Free for 14 days Every feature, no credit card

Connect the channels your customers already use

LINE OAWeb chatFreeFacebook Coming soonInstagram Coming soon

Reply as a team without stepping on each other

See the chats nobody has accepted yet, and who owns each chat

New chats shared for you

Share in name order or send to the member with the fewest cases, route by team, only to members who are online and only within your shop's business hours.

  • Set a limit of chats per member
  • Customers with their own salesperson go to that person first

No reply? It moves on

If the owner does not reply within the time you set, the chat moves to someone else, and when an owner is away, waiting chats go to someone who is in.

One owner per chat

Members accept a chat before replying, so replies don't overlap. Pass a chat to another member or team, or send it back.

An inbox split by work

Your chats, unassigned, team chats and chats sent to you, each in its own list. Filter unreplied or unread chats in one tap.

Talk to your team in the chat

Whisper to teammates inside the chat where the customer can't see it, and @mention a teammate to notify them.

Each sees their own customers

Let salespeople see only the chats of the customers they look after. Set your shop's business hours and each member's shifts and leave.

  • Select many chats and pass or close them together
  • See which chats are closed

Share chats with your team in 3 steps

No code, it works in your browser

Invite your team

Invite members and group them into teams

Set up sharing

Pick the mode, business hours and chat limits

Reply to chats

New chats reach the right person by themselves

Questions about sharing chats

How can chats be shared?

In name order, or to the member with the fewest cases, and you can route by team.

What if a member does not reply?

Set a time; if there is no reply within it, the chat moves to someone else.

Can chats be shared only within business hours?

You can set chats to be shared with members only within your shop's business hours.

Can each team have its own business hours?

Not yet. Business hours are set for the whole shop, with shifts and leave per member.

Can I pass a chat to someone else?

Yes. Pass it to another member or team, or send it back, and pass many chats at once.

Send each chat to the right person

Share chats with your team automatically and see who looks after each one

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Free for 14 days Every feature, no credit card