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Guides to selling in chat, answering customers and getting paid, for online shops
Split chat work across your team: no double replies
With several admins, chats get answered twice or not at all. Set roles, build teams and let Easyrobin route each chat to the right person.
Add chat to your website so customers ask right away
Visitors with a question often just leave. A chat button lets them ask on the spot, and chats land in the same inbox as LINE OA. Install with a short code.
LINE OA broadcasts customers open instead of blocking
Send LINE OA messages to the right group, not so often that customers block you, and know your quota before you send. How to set it up in Easyrobin.
Selling in chat: orders and payments in one place
Orders kept in chats, notebooks and sheets get lost. Open orders beside the chat, let matching slips mark them paid and let stock update itself.
Set up a chatbot that still hands over to people
A chatbot can answer common questions all day, as long as it hands the chat to your team when it cannot. A step-by-step setup for online shops.
How to spot a fake bank transfer slip before you ship
Fake and reused slips cost shops their goods. See how to check a slip yourself, and how to have every slip's QR code checked automatically in the chat.
How to manage several LINE OA accounts in one inbox
Shops with more than one LINE OA can stop switching apps all day: answer every account from one inbox, share the work with the team and miss no customer.