Whether you are a shop that shipped an order and then found the slip was fake, or a buyer who paid and the seller disappeared, speed matters most. This guide sums up the steps from the Royal Thai Police, the Bank of Thailand and the 2023 Emergency Decree on Measures for the Prevention and Suppression of Technology Crimes (checked 27 October 2026).

Do these 3 things as soon as you know

Call the bank of the account you transferred from, tell them about the transfer and ask them to hold it, or call the 1441 hotline. By law, a bank that is told must hold that transaction temporarily, and you can tell it by phone.
Keep all the evidence: the chat, the slip, the account number and the scammer's page or account.
Report to the police within 72 hours of telling the bank, at thaipoliceonline.go.th or at any police station.

The real reporting channels

The Royal Thai Police say there are only 2 channels for online reports: the 1441 hotline and the website thaipoliceonline.go.th, both open 24 hours. You can also report at any police station in the country, and an online report counts in law the same as one made at a station.

Reporting online step by step

Open thaipoliceonline.go.th and register with your ID card number and the Laser Code on the back of the card, then confirm with an OTP.
Sign in with the phone number or e-mail you registered, or scan the QR code with ThaID.
Choose to file an online report, describe what happened and attach the evidence.
After you send it you get an online report number (Case ID), and the case goes to the police station you find easiest to reach.
Follow progress under the case status menu or ask the investigating officer. You can upload more evidence on the same site.

Evidence to prepare

As the police online reporting site advises:

Pictures that show who the scammer is, such as their Facebook page or LINE account
Links to the scammer's page or account
Screenshots of your chat with the scammer
The scammer's bank account number
The transfer slip

How long can the scammer's account be held

Under section 7 of the 2023 decree, a bank told by a victim must hold the transaction temporarily and tell the victim to report to the police within 72 hours. The investigating officer then has 7 days from the report to decide; without an order to keep the hold, the bank lifts it. So report quickly and follow up with the officer.

If your bank is not helpful, the Bank of Thailand advises contacting its Financial Consumer Protection Center on 1213.

Don't get scammed twice

The police say any app, Facebook page, LINE account or other channel claiming to take reports or help with a case is a scam
Police, banks and government agencies never charge to get your money back. Beware of anyone posing as a lawyer or adviser who asks for a fee
Type thaipoliceonline.go.th into your browser yourself; don't tap links people send you

Shops hit by a fake slip

Follow the same steps and stop shipping to that customer at once. To prevent it next time, see how to check slips before shipping in How to spot a fake transfer slip. Shops that receive slips in LINE OA chat or LINE groups can let slip check ask the bank about the transfer before they ship.

In short

If you were scammed on a transfer, tell your bank or 1441 at once, keep all the evidence, report at thaipoliceonline.go.th within 72 hours, and don't trust pages or LINE accounts that offer to get your money back.

Sources: Royal Thai Police (notice of 21 July 2026 and the thaipoliceonline.go.th FAQ) · Emergency Decree on Measures for the Prevention and Suppression of Technology Crimes 2023, sections 7 and 8 (amended by Emergency Decree No. 2 of 2025, which did not change section 7) · Bank of Thailand Q&A, 9 March 2023 · Government Public Relations Department (online report number, Case ID) · Siam Commercial Bank

Scammed on a transfer in Thailand: how to report it