A LINE OA rich menu that answers customers in one tap

23 October 2026

A rich menu is the picture menu at the bottom of your LINE OA chat. Customers tap a button instead of typing a question: see products, how to order, talk to the team. Your shop answers the same questions less often, and customers get answers faster.

Start from a ready menu

Easyrobin has 4 ready menus by kind of shop, each with 6 buttons and a finished picture. Pick the closest one and change the words and buttons to fit your shop.

Online shop
Restaurant
Clinic and beauty
Services

Pick a layout

Choose from 12 layouts, large or small, with 1 to 6 buttons. To arrange it yourself, pick a custom layout and draw up to 20 button areas. A menu can also have up to 4 tabs.

Make the picture

Upload a JPG or PNG in the size of the chosen layout, such as 2500×1686 for a large menu or 2500×843 for a small one; a bigger or different-size picture is cropped and resized for you. No picture yet? Use the built-in menu designer with themes, fonts and icons.

Decide what each button does

Reply with a message set the shop prepared, such as how to order or opening hours
Open a link, or open a web page inside LINE
Call a team member into the chat
Hand the chat to a chosen member or team

Publish and see results

Set the text on the menu bar and whether the menu starts open or closed, then publish to LINE. Each connected LINE OA has its own menu. Version history lets you go back to an earlier menu, and you can see how often each button was tapped over 7, 28 or 90 days and download it as CSV.

In short

A good rich menu puts the questions customers ask most on its buttons. Start from a ready menu, see which buttons get tapped, and change the ones nobody uses.